TOICA card (JR Central): price, refund and where it works

Where to buy TOICA

TOICA ticket machines and ticket offices

A TOICA is sold at ticket vending machines with the TOICA sign and at ticket offices that handle TOICA, including ticket offices in the TOICA area and part of those at Tokaido Shinkansen stations. It cannot be bought at the ticket offices near the Shinkansen transfer gates.

Tokaido Shinkansen stations outside the TOICA area

At the JR Central ticket offices of Tokyo, Shinagawa, Shin-Yokohama, Odawara, Kyoto and Shin-Osaka stations, only the registered TOICA, the child TOICA and the TOICA commuter pass are sold.

Ticket vending machines

At a ticket vending machine, a new TOICA is one type at 2,000 yen. Registered, child and disabled-user TOICA cannot be handled at ticket vending machines.

Price, deposit and top-ups

Price from

2,000 yen

Deposit

500 yen, refundable

Price

A TOICA costs 2,000 yen: a refundable 500 yen deposit plus 1,500 yen loaded on the card. Only cash is accepted.

Deposit

The 2,000 yen price of a TOICA includes a refundable deposit of 500 yen.

Maximum balance

A TOICA can be loaded up to 20,000 yen at ticket vending machines that carry the TOICA mark.

Top-ups

You can top up a TOICA with cash at ticket machines that support the IC cards of each area.

Points

TOICA is not covered by the point services of other IC cards, such as manaca mileage points.

Where you can use TOICA

Other areas

TOICA can be used in the IC card areas of Kitaca, PASMO, Suica, manaca, PiTaPa, ICOCA, Hayakaken, nimoca and SUGOCA. JR Central points to each card's website for details.

Watch out

Except within a commuter pass section, a TOICA cannot be used for a trip that crosses from one IC card area to another. Buy a ticket before you enter the gate.

Watch out

TOICA can be used across areas only in the through-service sections between the Suica and PASMO areas in the Tokyo region and between the SUGOCA and Hayakaken areas in Kyushu.

Watch out

TOICA cannot be used on some transport operators in the PASMO and PiTaPa areas.

Watch out

The balance of a TOICA cannot be used to buy tickets at a station ticket office window, or to pay for fare adjustment on the train.

Watch out

A TOICA cannot be used for a payment that is split with cash or with another IC card (e-money).

Trains and buses

In the TOICA area, buy a limited express ticket or a seat ticket separately to ride a limited express train or a Home Liner.

Shinkansen

If you register your credit card and TOICA for the Shinkansen online reservation service and reserve a seat, you can board the Shinkansen by touching your TOICA to the ticket gate.

TOICA on your phone

iPhone

ICOCA (TOICA model) in Apple Wallet

On an iPhone, you can add a new TOICA-model ICOCA from Apple Wallet or bring in a TOICA or TOICA commuter pass you already have. You can also issue one from the ICOCA app.

Apple Wallet: issued by JR West as an ICOCA

Apple says you can add a TOICA card to Apple Wallet on an iPhone or Apple Watch. When you add or transfer a TOICA, JR West issues it as an ICOCA card.

Android

ICOCA (TOICA model) in the Mobile ICOCA app

On Android, the TOICA-model ICOCA is issued in the Mobile ICOCA app provided by JR West. You download the app from Google Play and need a WESTER ID and a registered payment card.

App

Charging and buying commuter passes with the TOICA-model ICOCA needs a credit, debit or prepaid card in your own name that supports 3-D Secure 2.0 (Visa, Mastercard, JCB, AMEX, Diners Club).

Money in the app

To issue a TOICA-model ICOCA without a commuter pass in the Mobile ICOCA app, you must charge at least 1,000 yen.

Refunds, expiry and lost cards

Refund

A TOICA is refunded at a TOICA ticket office. Registered and disabled-user TOICA are not refunded at Aichi Loop Railway.

Refund

Buying, refunding and reissuing a TOICA are not handled in the areas of other companies.

If you lose it

A lost registered, child or disabled-user TOICA is reissued for a 520 yen fee plus a new 500 yen deposit, 1,020 yen in cash in total. An unregistered TOICA cannot be reissued.

Registered card

A registered TOICA, a child TOICA, a TOICA for passengers with disabilities (own use) and a TOICA commuter pass can be used only by the person named on the card.

Cards for children

Child version available

TOICA comes in registered, unregistered and child versions.

The official wording

The issuer's own words, as published on its English pages.

Related items

• IC card refunds
• Topping up an IC card