Welcome Suica Mobile 旅行者向けSuicaアプリの使い方

JR東日本（英語の原文）

App is only compatible with Apple Pay supported devices.Some versions of iOS and watchOS are not supported.

Welcome Suica Mobile

Apple（英語の原文）

Compatibility: iPhone with iOS 17.2 or later, and Apple Watch Series 3 or later.

‎Welcome Suica Mobile App - App Store

JR東日本（英語の原文）

The remaining balance will not be refunded and will expire at the end of the validity period which is 180days from the date of issue. Remaining balance on the app is non-refundable.

Welcome Suica Mobile

Apple（英語の原文）

Top-ups are done through the credit card registered to Apple Pay. You don’t need to register your credit card information within the app. … Payment method: Apple Pay only.

‎Welcome Suica Mobile App - App Store

JR東日本（英語の原文）

Download the app before your trip Agree to the terms and conditions Set up your secret keyword *Used to make inquiries. Turn on Location Information *Used to determine if value can be added.

Welcome Suica Mobile

Apple（英語の原文）

Only for iPhone Free … Developer East Japan Railway Company Language EN English

‎Welcome Suica Mobile App - App Store

Apple（英語の原文）

The support center provides assistance via email in English only.

‎Welcome Suica Mobile App - App Store

JR東日本（英語の原文）

iPhone XR/XS and later (must be updated to iOS 17.2 or higher) … Apple Watch Series 3 and later … To ensure proper use, always keep iOS updated to the latest version.

What devices are compatible with Welcome Suica Mob

JR東日本（英語の原文）

By following the steps below, you can top up your Suica using the credit card set up with Apple Pay (Wallet). … Tap [Top up]. … Set the amount and tap [Top Up with Apple Pay]. … Authenticate with Touch ID/Face ID.

I want to top up my Suica using the credit card se

JR東日本（英語の原文）

You can top-up your Suica with cash using the following methods. [Convenience stores offering Suica top-up] Inform the store clerk that you would like to charge (top-up) your Suica. [Seven Bank ATMs (excluding some locations)] [Lawson Bank ATMs (excluding some locations)] … Some stations have tray-style charge (top-up) machines that support Welcome Suica Mobile. … Note: Charge (top-up) machines installed by some private railways, bus companies, or stores may not be compatible with Welcome Suica Mobile.

I would like to top-up my Suica with cash.

JR東日本（英語の原文）

If you have lost the iPhone from which you issued your Suica via the Welcome Suica Mobile app (including theft), follow these steps to reissue your Suica. … Contact the Welcome Suica Mobile Support Center via email to suspend your Suica. … Sign in to iCloud from another device using the Apple ID and passcode of the lost device, then delete your Suica. … After 5 a.m. the following day (Japan time), reconfigure the Suica on a new device.

I lost the iPhone/Apple Watch on which I set up a

JR東日本（英語の原文）

the following functions (×) will not be available until you reset Suica after 5:00 AM Japan time the next morning. … × Use or top-up of SF (electronic money) × Purchase, use, or refund of Discount Passes … Cancellation of the application is not possible.

Reissue Registration (Usage Suspension Procedure)

JR東日本（英語の原文）

The Suica in question will remain displayed in the wallet even after the reissuance procedure. Please delete the Suica from the wallet after applying. … If you hold the Suica over a ticket gate or register reader before resetting it, the reissued Suica will not be able to be reset.

Reissue Registration (Usage Suspension Procedure)

JR東日本（英語の原文）

You can transfer your digital Suica card to another iOS/watchOS device (Suica-compatible) signed in with the same Apple ID. … * Suica cannot be transferred between different Apple IDs. … On the old device (iPhone or Apple Watch), launch the Wallet app and delete the Suica you wish to transfer (the information for the card will be stored in the server). … On the new device (iPhone), launch the Wallet app and reconfigure the Suica that was saved to the server.

[Changing or replacing devices] From an iOS/watchO

JR東日本（英語の原文）

Make sure the old device still has an internet connection. … If the old device cannot communicate or is broken and you cannot save the Suica to the server in Step 1, contact Apple Care

[Changing or replacing devices] From an iOS/watchO

JR東日本（英語の原文）

You cannot transfer the balance from one Suica to another. Additionally, your Welcome Suica Mobile balance cannot be refunded.

Can I transfer the balance from one Suica to anoth

JR東日本（英語の原文）

Digital Suica cards issued through the Welcome Suica Mobile app cannot be refunded.Upon expiration of the validity period, the balance cannot be refunded. Please feel free to use the Suica balance for transportation and shopping within Japan within the period.

I would like to get a refund for a balance on a Su